How to Get a Refund on eBay
- Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery).
- Verify that this is the item in question.
- Click Resolve a Problem.
- Answer the questions on the resulting page and you’ll get a link to report your case.
What happens when you request a refund on eBay?
Here’s how the seller may respond: Accept your return request and offer a full refund – You’ll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping.
Do I have to refund on eBay?
eBay Buyer Wants Refund
If you accept a return, then you must provide a refund within six days of receiving the item. You must also provide a refund if you state you would do so in your return policy.
Can you ask for a partial refund on eBay?
Yes, you can ask for a partial refund, but many sellers won’t do that, and they will ask you to return the item for a full refund. You need to be careful about mentioning refunds and negative feedback. eBay has a very strict rule about feedback extortion.